Site news

Thank you for patience during and the aftermath of Hurricane Sandy here in New Jersey.  We have finally received power at 1/2 of our facility today!  We are working on responding to all emails and getting out orders as soon as possible.  Thank you for kind emails of concern from our customers.  We are all okay thanks to all of your thoughts and prayers.  We hope that all of you and those you may know who were affected are also doing well, and our thoughts and prayers go out to everyone.  Our phone lines still seem to be down here and there, so please feel free to email us at customerservice@tokuisa.com if you cannot get a response by telephone.  Again we would like to thank everyone for their patience and understanding, and of course kind words we have received.  Thank you again

Sincerely

Entire Mail Order Dept at Tokiusa.com

If there is anything on our site that you would like to order, but perhaps, you don't want it shipped out right away?
No problem!  We can delay your shipping date to any date in 2011!  So how about getting a head start on holiday shopping?  We cannot guarantee the date of arrival, but if you let us know what day you would like it to arrive, we will delay the shipping date, so that it arrives near that day!

To chose this option, just write us the date you would like it to arrive in the NOTE BOX at the time of check out, and we'll delay the shipment so that it arrives around that date.  Please note: regular ground shipping orders we ask 7 to 10 business days so any date request should be more than 10 business days from the date you place your order.
Example: in the note box: "Would like it to arrive before Dec 25th, 2011"

Again, this is not a guaranteed arrival date but more of a service for you so you can do your shopping, without cluttering your own home!  If you have any questions, please feel free to email: customerservice@tokiusa.com

Thank you and Happy Shopping! 

Check out the mug Kate Hudson is holding in her new movie trailer Something Borrowed!  Time stamp: 1:18.  http://www.youtube.com/watch?v=4qlMqqc7YdE

We have somehow completely sold out of this mug until July 2011 for some reason? Could it be because of this movie?  We would like to think that it's because it is a beautiful line Plum Blossom series that is still one our most popular lines today! 

You can still pre-order this mug today and you will get the first ones that arrive into the USA.  We are estimating July 2011.
http://www.tokiusa.com/blossom-mug.html

 

If you would like to pick up your merchandise rather than have it shipped, we can make the arrangements for you!  Pick up service is available only at our Edgewater, NJ location.  Just email us at customerservice@tokiusa.com with a list of items and quantity, and we will get back to you with your total and approximate pick up date.

Please note: when picking up at the NJ Store location, we do require some time to have your merchandise ready for you.  This can take in some cases a little over a week, because some of our merchandise is in California.  If picking up at the NJ location, you will not be charged a shipping fee, but there will be a 7% NJ sales tax to your order.  

At this time we do not have pick up availability at the California stores.

Thank you

Mail Order Dept.

I was just informed that all Utsuwa-No-Yakata Canada locations have closed except for the Aberdeen Centre location.  If you wish to contact someone from The Utsuwa-No-Yakata Canada location- please send your emails to:

utsuwa.ca@gmail.com

Or please call the Aberdeen Centre in Richmond Canada: 604-207-9353

Any emails sent to the USA Customer Service will be forwarded to utsuwa.ca@gmail.com for assistance regarding Canada locations.  So please feel free to direct your email there.

thank you!

As of today, January 13th, 2010, there will be no more sales tax for shipments into California.

The only state requiring sales tax will be the state of New Jersey (7%)

All other states will no longer have sales tax.  While our web site is being updated,  IF you order to California, and your order shows a sales tax we will refund you the sales tax amount back to your credit card.

Thank you!

We have many items online that may not be available at our retail stores!  If there is something that interests you, and you do live near one of our retail stores-you can prepay online (your shipping fee will be refunded back to you) and you can pick it up at our retail store.  Please keep in mind, it can take up to 2 weeks for the item to reach the store of your choice.  Please email customerservice@tokiusa.com for details.

http://www.tokiusa.com/online-only-items.html

If you have a facebook account please become our fan!

http://www.facebook.com/pages/Utsuwa-No-Yakata/287798569603

You can get quick links to our blog and upcoming information on our facebook fan page!

Due to our recent move in location our phone and fax lines may be down. We apologize for this inconvenience, and we hope to have everything up and running. In the meantime, if you require assistance, please do not hesitate to email us at customerservice@tokiusa.com Thank you for your understanding.

On a few notes about our company recently: Our San Jose Location is temporarily closed. When there is an opportunity to re-open this location-we will post on our web site and blog. We would like to thank all of our customers in this area for their past patronage and hope to return again soon! Our New Jersey office and Mail Order Deptartment as of August 1st, 2009 has moved. Our new contact information Tajimi USA Inc 375 North St Unit E Teterboro, NJ 07608 Tel: 800-269-5099 or 201-489-9844 Fax: 800-281-2136 or 201-489-9845 Thank you!