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Ordering Information

Basic Information

All item numbers, prices, availability are valid only for orders placed through our USA Mail Order Department. The prices listed are in US Dollars, and may change without notice. Availability and price may vary at our stores.

The pictures, measurements and information are shown to the best ability of likeness to the actual product. In some pictures, there are foods or items are NOT included in the actual merchandise. Each items' detailed information indicates what each item consists of. If you are unsure, please ask.

In the event that an item has sold out, customers will be notified to either keep as a back order if possible, or cancel that item or entire order.

Orders generally take about 7 to 10 business days, and you may receive multiple packages from either New Jersey or Los Angeles, or both. If you do not receive your package within the 10 BUSINESS days please log in and check your status. If status of your order is marked DELIVERED please contact us immediately, for we only have a number of days to file a claim with the carrier. If something arrives broken, please do not throw anything away, and please contact us immediately at HERE

How to Order

Web Site

You can use our on-line secure server shopping cart.

 

Email

Please email your order to: customerservice@tokiusa.com

 

 

Phone

Please call US +1 (201) 941-0844  please leave a message.

 

 

Fax

Please fax us at US +1 201-941-0844 24 hours a day.

 

 

Mail

Please send us your request to:
Tajimi USA Inc. Attn: MOD
595 River Road, # 835 Edgewater, NJ 07020

 

Gift Wrapping

We can gift wrap any item for you at an additional $3.00 per box. Items that do not come in a gift box, cannot be gift wrapped.

Shipping Fees

up to $25.00 = $8.50
up to $75 = $10.00
up to $100 = $13.00
up to $125 = $15.00
up to $149.99 = $18.00
Over $150.00 = 10% of merchandise

 

Alaska and Hawaii Shipping rates: add $10.00 to above rate
Sorry no shipping to outside of the USA.
We ship our packages via UPS.
In some cases your package might also arrive via USPS

Rush Orders

3 Day Select Rush Order is usually available. All Rush Orders are processed the following business day, in some cases if possible we will ship out on the same day if the order is received before 1pm (est).Fee is additonal $30.00 to above rate. If 3 Day Select is unavailable in your area-it will be 2 Day Air. (Sorry no Saturday delivery at this time)

 

For orders shipped to Canada, please email: natsushi@utsuwa.com for more details, availability, prices, taxes, and shipping fees.

 

Sorry no other international shipping at this time.

Sales Tax

We are required by law to collect sales tax to shipments delivered into those states where we are registered to do business:

 

NJ = 7% of total merchandise and gift wrapping.

Methods of Payment Accepted

Visa, Mastercard, American Express, JCB, Discover, money orders, and personal or company checks.
The BILLING address must match your credit card's billing address.
Checks or international credit cards must be cleared before merchandise is shipped.
All returned checks will be charged a service fee of $25.00.
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